2024.03.22 [Screw Rescue Report] Door Knob Screw

This is a Screw Rescue Report from a customer in Higashi Osaka City, Osaka Prefecture, Kinki Region, Japan.

★ Issue Description:

"I was trying to replace the door knob in my bathroom, but while attempting to remove the screw, it got stripped. I couldn't figure out how to remove this screw, so I contacted you for assistance."

★ Work Log:

Due to severe damage to the Phillips groove caused by the use of another company's screwdriver, removal with a Neji-BAZOOKA DBZ-51 (So called Rapid Screw Extractor) was impossible. Therefore, as an alternative solution, we provided the Middle Type Neji-Mogura DBZ-420 (So called Socket Screw Extractor). The customer attempted a trick of the Neji-Mogura, and...

★ Customer Appreciation:

"I was pleasantly surprised by how easily I was able to remove the screw. Thank you so much for your assistance!" We received this delightful feedback 🦖

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2024.03.21 [Screw Rescue Report] A Screw of Rechargeable Multi-Tool

This is a Screw Rescue Report from a customer in Nagoya City, Aichi Prefecture, in the Tokai region of Japan.

★ Issue Description:

"I accidentally submerged my rechargeable multi-tool, causing it to rust. As a result, the bolts have seized up and cannot be removed. I am sending the actual item to you. Could you please help me remove this screw? The screw head is covered by a flange, making it impossible to grip. It seems that both the screw and the flange are stuck together. I've tried the following methods but to no avail, and I'm unsure how to remove this screw:

Tried to remove it with a hex key, but the screw is too hard and won't budge.

Injected CRC 5-56 and tapped the screw with a rubber mallet, but it still won't come loose.

Left it soaked in CRC 5-56 overnight, but the situation remains unchanged.

Tried soaking it in a rust remover, but it didn't help, and the screw head became slightly stripped.

Tried heating it with a gas burner, but it didn't work either.

That's the situation."

★ Work Log:

We promptly received the item and the Screw Rescue Team initiated the operation. With the combination of the Neji-Mogura DBZ-450 (So called Socket Screw Extractor) and GT Drive of epoch-making screwdriver grip (Part No: DZ-70), we were able to easily remove the screw. Six interns happened to be visiting the company for an internship, and they witnessed the process of removing the screw firsthand.

★ Customer Appreciation:

"We would like to express our gratitude for your assistance. We have received the item and confirmed its condition. We were amazed to see the screw, which was so stubborn before, now removed! It was truly impressive! Today, while visiting the hardware store (Home Canter), we came across a demonstration of the Neji-saurus (Screw Removal Pliers), and once again, we were amazed. Who knew the Neji-saurus could grip screws so easily! At the moment, we have no difficulties, but we purchased one just in case of emergencies. Thank you very much for your help this time, and we will definitely consult you if we encounter any more stubborn screws in the future." We received this delightful message 🦖

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2024.03.18 [Screw Rescue Report] Motorcycle Oil Pump Screw

This is a Screw Rescue Report from a customer in Isogo Ward, Yokohama City, Kanagawa Prefecture, Japan.

★ Issue Description:

"When attempting to remove the Phillips screw from the motorcycle's oil pump, it was found to be seized, and the screws were completely stripped."

★ Work Log:

Based on the damage shown in the photo of the screw, a prototype Neji- Mogura (So called Socket Screw Extractor) was sent.

The customer tried it themselves and successfully removed all three screws effortlessly!

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2024.03.15 [Screw Rescue Report] Corner Shear (AMADA) Hex Socket Screw

This is a Screw Rescue Report from a customer in Yokkaichi City, Mie Prefecture, Tokai Region, Japan.

★ Issue Description :

"The hex socket screw of the AMADA corner shear (CSHW-220) got stripped and we couldn't remove it. Unsure how to proceed, we contacted you after hearing at a trade show that we could have the screw removed for free with your Screw Rescue Service (Japan only)."

★ Work Log:

After assessing the damage from photos of the screw, we sent a prototype Neji-Mogura (So called Socket Screw Extractor).

The customer tried the screw mole themselves...

★ Customer Appreciation:

"We tried the Neji-Mogura you sent, and we were able to easily remove the screw. We're grateful for your assistance." 🦖 

ENGINEER's Neji-Chat (Chatbot) service Our Chatbot service solves your screw-related trouble in a few steps!

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2024.03.14 [Screw Rescue Report] Hex Socket Screw on Motorcycle Front Fork

This is a Screw Rescue Report from a customer in Fukaya City, Saitama Prefecture, Japan.

★ Issue Description:

"I tried to remove the hex socket screw used on my motorcycle front fork but ended up stripping it. I desperately wanted to remove it but didn't have the right tools. Then I learned about Screw Rescue Service (Japan). Please help."

★ Work Log:

Based on the damaged screw photos, a prototype of Neji-Mogura (So called Socket Screw Extractor) was sent.

Despite the screw posited at the deep hole, after attempting to remove it themselves...

★ Customer Appreciation:

"We greatly appreciate the loaned tool. With a spanner, we were able to remove it easily. Many thanks for your assistance," they joyfully reported. 🦖

ENGINEER's Neji-Chat (Chatbot) service Our Chatbot service solves your screw-related trouble in a few steps!

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2024.03.13 [Screw Rescue Report] Torx Screw on Toyota Hilux Tailgate

This is the Screw Rescue Report of a customer in Kameda District, Hokkaido, Japan.

★Issue Description:

"While attaching the tailgate damper on Toyota Hilux GUN125, the Torx screw became stripped. Despite attempting to drill a hole in the screw and using an extractor from another company, it broke, leaving uncertainty on how to remove the screw."

★Work Log:

Upon assessing the damage in the screw photos, a prototype Neji-Mogura (So called Socket Screw Extractor) is being sent to them. As the broken part of the extractor from another company remained in the screw, a router bit (not a drill) was utilized for the pilot hole.

★Customer Appreciation:

"We were delighted to receive your product this time, and with it, we effortlessly removed the screw. The Neji-Mogura was user-friendly and worked exceptionally well," expressed in a joyful message. 🦖

ENGINEER's Neji-Chat (Chatbot) service Our Chatbot service solves your screw-related trouble in a few steps!

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