Saturday, September 30, 2023

2023.09.30 [Screw Rescue Report] GoPro

This report documents a Screw Rescue action from a customer in Horinouchi, Suginami-ku, Tokyo.


★ Issue Description

"I tried to remove the screws to replace parts on my GoPro HERO11, but the quality of the included screwdriver was poor, and both the screw holes and the screwdriver itself got damaged. I attempted to use tools from another company (a stripped precision screw remover), but it didn't work well and the situation worsened."


★ Work Log & Method

Upon receiving the device, the Screw Rescue Team, with "Urus-kun" watching over, performed an emergency operation.

It appeared that tools from another company had been used, which had exacerbated the problem. However, using a trick with two Super Short Socket Screw Extractors (part numbers: DBZ-310, DBZ-315), we successfully extracted all three screws.


★ Customer Appreciation

"We greatly appreciate your assistance this time. I was at a loss about what to do, so your help was invaluable," we received a heartwarming email with a emoji. 

For all your screw-related troubles, trust ENGINEER INC., the world's only total solution company for screw removal tools!






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Friday, September 29, 2023

2023.09.29 [Screw Rescue Report] Closet Screw

This report is a record of the Screw Rescue response from a customer in Maebashi City, Gunma Prefecture.


★ Trouble

"The closet started making squeaky noises, so I tried to remove the upper screw, but it wouldn't budge at all. It's a panhead screw inside a C-type joint rail. I want to fix it myself to avoid the high cost of hiring a professional, but I ended up stripping the screw thread, and I'm at a loss."


★Work Log and Method

After checking the damage to the screw attached to the ceiling, we determined to send a combination toolset consisting of the Socket Scrwe Extractor (Part Number: DBZ-400 series), GT Drive (Part Number: DZ-70), and Screw Catcher (Part Number: DR-19).


★ Customer's Appreciation

"We appreciate the rental of the tools. Following your instructions, I was able to successfully remove the screw. This challenge that seemed insurmountable until now has been resolved, and I am greatly impressed." We received this joyful email .

For all your screw-related troubles, trust ENGINEER INC., the world's only total solution company for screw removal tools!







ENGINEER's Chatbot service Our Chatbot service solves your screw-related trouble in a few steps! Visit now engineertools-jp.com/nejichat




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Thursday, September 28, 2023

2023.09.28 [Screw Rescue Report] Jeep Wrangler

This report is the Screw Rescue Team activities that received SOS from a customer in Hirakata City, Osaka Prefecture, in the Kansai region of Japan.


★ Trouble

"When installing the doorstep on a Jeep Wrangler JL, the screw holes on the door became damaged and impossible to remove."


★ Work Log

Initially, we suggested lending a prototype Socket Screw Extractor (so-called Neji Mogura). However, due to the anticipated difficulty of the job, it was decided that the customer would visit our office.


★ Method

Under the watchful eye of our company mascot, "Urus-kun," the Screw Rescue Team started an emergency operation. The screws were tightened with considerable torque, and one of them even required rescuing a broken "Mogura." Through the use of the secret tools, we were able to rescue all three screws successfully.


★ Customer's Appreciation

"We would like to express our heartfelt gratitude for your assistance today amidst your busy schedule. As a token of our appreciation, we have sent some small gifts. Please enjoy them together. We truly appreciate your help," said the delighted email along with some delicious snacks. Thank you very much from us as well!


For all your screw-related troubles, trust ENGINEER INC., the world's only total solution company for screw removal tools!






ENGINEER's Chatbot service Our Chatbot service solves your screw-related trouble in a few steps! Visit now engineertools-jp.com/nejichat




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Wednesday, September 27, 2023

2023.09.27 [Screw Rescue Report] Dyson Vacuum

This report is a record of our Screw Rescue Team's solution for a customer in Osaka, Osaka Prefecture, in the Kansai region of Japan.


Trouble Description:

"I stripped the screws while disassembling my Dyson vacuum:


1: I stripped a screw by myself (1 location).

2: I tried using another company's screw-loosening liquid, but I couldn't remove it.

3: I took it to a Dyson vacuum parts replacement service, and they used a "Perfect Driver" but couldn't remove it.

Is it possible for you to remove it for me?"


The customer confirmed his vacuum model matches our Screw Rescue Team's action records on our website.


Work Log:

We scheduled a visit since the customer is nearby.


Method:

The screw was in a hard-to-reach location, but we successfully rescued it using a combination of the Socket Screw Extractor DBZ-63 (So called Neji Mogura) and  Go-Through Screwdriver Handle DZ-70 (Also so-called GT Drive) .


Customer's Appreciation:

"We thank you for removing the screw. Please convey our gratitude to everyone who assisted. We greatly appreciate your help; it was a tremendous relief. Thank you very much."


For all your screw-related troubles, trust ENGINEER INC., the world's only total solution company for screw removal tools!







ENGINEER's Chatbot service Our Chatbot service solves your screw-related trouble in a few steps! Visit now engineertools-jp.com/nejichat




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Tuesday, September 26, 2023

2023.09.26 [Screw Rescue Report] Nintendo Switch Pro Controller

This report documents a screw-related issue reported by a customer in the Saitama Prefecture, Kawaguchi City, Satoyama, Kanto Region, Japan.


Issue Description:

"The two screws on the grip part of the Pro Controller are extremely tight and cannot be removed easily. I tried to turn them, but it made them even more difficult to remove."


Work Log:

Upon receiving the item, the Screw Rescue Team, with "Urus-kun" overseeing the operation, conducted an emergency rescue operation.


Although they were tightly fastened, using a combination of the Rapid Screw Extractor DBZ-58 (So called Neji BAZOOKA) and 

Go-through Screwdriver Handle DZ-70, both screws were successfully extracted without any damage.


Customer's Appreciation:

"We sincerely appreciate your prompt response!! Your assistance exceeded our expectations, and we are extremely grateful for it."


For all your screw-related troubles, trust ENGINEER INC., the world's only total solution company for screw removal tools!








ENGINEER's Chatbot service Our Chatbot service solves your screw-related trouble in a few steps! Visit now engineertools-jp.com/nejichat




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Monday, September 25, 2023

2023.09.25 [Screw Rescue Report] CNC Lathe

This report documents the Screw Rescue response from a customer in Fukushima Prefecture, Tohoku region, Japan.


★ Issue

"Our CNC lathe's M12 hex bolt has completely stripped. Is there a way to remove it? I have no way to remove this screw!"


★ Work Log

We urgently dispatched prototypes of the Socket Screw Extractor (Ver. 5) and (Ver. 6), so-called Neji Mogura in two separate shipments.


★ Customer's Appreciation

"We would like to express our heartfelt gratitude for your prompt assistance, even in the midst of your busy schedule. Your team's kindness deeply touched us. Thanks to your company's support, our work proceeded very smoothly, and we are filled with gratitude. We want to convey our appreciation in this letter for the wonderful connection we have with all of you." - A very thoughtful letter received from the customer


The background of how the customer learned about Screw Rescue: "I knew about Screwosaurus from the Setagaya Base of George Tokoro, so I checked the website to see if there was a solution." We were delighted to hear this! Thank you very much! 


For all your screw-related troubles, trust ENGINEER INC., the world's only total solution company for screw removal tools!







ENGINEER's Chatbot service Our Chatbot service solves your screw-related trouble in a few steps! Visit now engineertools-jp.com/nejichat




For more information, visit our website and YouTube channel!

ENGINEER GLOBAL

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Neji-Saurus' adventures~Episode 1 Motor bike~

The adventures of the mascot "Neji-Saurus" by the ENGINEER INC. now available in English via WebManga! Neji-Saurus and his friends...