Thursday, November 30, 2023

2023.11.30 [Screw Rescue Report] Honda Cross Cub

This  Screw Rescue Report is from a customer who lives in Japan.


★Issue Description:

"I attempted to remove the screw tightening the tail lamp on my motorcycle (Honda Cross Cub 110JA45) to install side bag stays. However, the screws were very tight, and it was in a hard-to-reach position, making it challenging to apply force with tools. As a result, I stripped the screws on both the left and right sides. While I managed to remove the left side screw with the Nejisaurus Mogura (So called Socket Screw Extractor). But the right side screw recess widened and Mogura and Bazooka (So called Rapid Screw Extractor) couldn't be used."


★Work Log:

After checking the damaged screw photos provided by the customer, we sent a prototype Nejisaurus Mogura and ask them to extract it by themselves.


★Customer Appreciation:

Upon using the borrowed "Mogura", the customer reported, "I tried the tools you provided, and it gripped tightly, making the screw come off very easily! I'm truly grateful for this relief."






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Wednesday, November 29, 2023

2023.11.29 [Screw Rescue Report] Daiwa Baitcasting Reel (ZILLION) Screw

This Screw Rescue Report is from a customer in the Chukyo ward of Kyoto City in the Kinki region of Japan.


★Issue Description:

The customer reported a problem with the screw on the gear shaft plate of their Daiwa's baitcasting reel (ZILLION). The screw had become stripped. The trouble began when attempting to forcefully turn the screw, tightened with a thread-locker, using a slender grip Phillips #1 screwdriver. As a result, the cross-recess became completely rounded and the situation got worse!


★Work Log:

The customer promptly sent the item to our company and Screw Rescue Team initiated the operation. The team successfully extracted the screw using a prototype of Nejisaurus Mogura (So called, Socket Screw Extractor).


★Customer Appreciation:

In response to the successful resolution, the customer expressed their gratitude: "Wow! Truly impressive! I tried various methods, but nothing worked, so I'm genuinely moved. Thank you very much. With this, I can continue using the reel with peace of mind."





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Tuesday, November 28, 2023

2023.11.28 [Screw Rescue Report] Shimano Stella Spinning Reel Screw

This is a Screw Rescue Report from a customer in Ise City, Mie Prefecture, in the Chubu region of Japan.


★Issue Description:

"The screws on my Shimano Stella C2000S became stripped. I didn't know how to remove them and found your company through an online search. I reached out for assistance."


★Work Log:

The customer promptly sent the product to us, and our Screw Rescue Team began the operation immediately. Using tools such as Nejisaurs Mogura Middle DBZ-420 (So called Socket Screw Extractor) with a trick, Extension Bit Holder DR-23, Universal Joint DR-25, GT Drive DZ-70 of uniquely shaped screwdriver grip, and Ratchet Drive DZ-50, a combination of tools was deployed, resulting in a successful rescue .


★Customer Appreciation:

"I believe there are people worldwide facing similar troubles. Personally, I would have been willing to pay for Screw Rescue. Shimano products allow users to disassemble reels themselves, and the manufacturer supplies parts, leading to cases like mine where users attempt disassembly and encounter issues. Shimano's products, such as STELLA, and Daiwa's products like EXIST and SALTIGA, which are high-end reels costing around 100,000 yen, or 660 USD, may prompt desperate searches for services like ours when screws are stripped. Please consider helping those who are facing such challenges. I am truly grateful for your assistance this time ."







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Monday, November 27, 2023

2023.11.27 [Screw Rescue Report] Scooter Solenoid Valve Screw

This is a Screw Rescue Report from a customer in Hadano City, Kanagawa Prefecture, Kanto Region, Japan.


★Issue Description:

"When trying to remove the scooter's solenoid valve, I accidentally stripped the screw threads with a screwdriver. The screw is small, and the space is tight. I purchased PZ-60 and tried using it, but even with a firm grip and turning, the screw head keeps getting stripped. Is my grip too weak? I've also sprayed penetrating lubricant and tried using parts cleaner for better grip, but the screw continues to get damaged. I even tried using the Neji-saurus side-jaws without success."


★Work Log:

After examining the damaged screw photos, we suggested three candidate products from the Nejisaurus series. We explained the features of each and asked the customer to choose the one that best suited the screw they wanted to remove.


PZ-77 Nejisaurus GTV (Total Length: 182mm): Standard Nejisaurus suitable for various applications. Features a spring for repeated work. (With cap)


PZ-78 Nejisaurus EL (225mm): Larger Nejisaurus for electricians, with offset vertical serrations on the left side for easy removal of screws in tight spaces, suitable for cases like this. Equipped with cutting blades for cutting wires.


PZ-79 Nejisaurus VA (215mm): Similar to PZ-78, designed for electricians with left-side offset vertical serrations. The cutting edge is ideal for cutting copper cables.


★Method and Customer Appreciation:

"Thank you for your response. I purchased and tried the recommended PZ-78. With a slightly firmer grip and turned counterclockwise, it made a satisfying clicking sound and turned smoothly. The space was tight, and the screw head seemed to be around 5mm, so I initially used PZ-60. However, I now understand the importance of choosing the right tool. The offset serrations make it user-friendly. I was able to remove the screw, and I appreciate your advice."


★Staff Note:

Choose the Neji-saurus based on the diameter of the screw head. Particularly, PZ-57 is for small screws (2-3.5mm), so please be cautious. If you're unsure, feel free to use our Chatbot Service to select the best Nejisaurus for your needs.










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Friday, November 24, 2023

2023.11.24 [Screw Rescue Report] Furniture Slide Hinge Screw

This is a Screw Rescue Report from a customer in Hamamatsu City, Shizuoka Prefecture, in the Tokai region of Japan.


★Issue Description:

"While assembling the furniture (Roundear Caster Attached), I tightened the screw too much, causing the screw hole to be stripped. I attempted to remove it using pliers, but it was too tight and wouldn't budge. Additionally, due to its narrow location, I couldn't use my dominant hand for the task, making it difficult to apply force to the screw. Unsure of what to do, I reached out for assistance."


★Work Log:

After assessing the damaged screw from the photos provided, we recommended to use of the Nejisaurus GT Drive (Product Code: DZ-71).


*The Nejisaurus GT Drive DZ-71 is a cost-effective set featuring the innovative Nejisaurus Bazooka DBZ-51 (for Phillips #2) and the epoch-making DZ-70 screwdriver grip, designed to easily remove damaged panhead screws.


★Customer Appreciation:

"After purchasing and using the DZ-71, I was able to effortlessly remove the crushed screw. Its performance was excellent—easy to use, aesthetically pleasing, and I love the name. Thank you very much for your assistance!"





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Wednesday, November 22, 2023

2023.11.22 [Screw Rescue Report] Laptop PC Screw

This report is a Screw Rescue Report from a customer in Asama-cho, Fuchu City, Tokyo.


★Issue Details:

"I have an old laptop PC (TOSHIBA, Dynabook R63/P), and when I tried to remove two screws that were already partially stripped to upgrade the memory, they got completely stripped and became impossible to remove. It has become such a severe situation that we fear we cannot handle it ourselves. Is it possible for your company to assist with this?"


★Work Log:

The laptop PC was promptly sent to us, and the Screw Rescue Team initiated the operation. Using the Nejisaurus Bazooka DBZ-57 (So called Rapid Screw Extractor), we extracted these two screws very easily.


★Customer Appreciation:

"We were in quite a predicament, so we are grateful. Thank you very much for your assistance." We received a delightful message expressing gratitude .


Note: The use of adhesives may worsen the condition. In case of screw troubles, please consider using our ChatBot service to guide you in choosing the Nejisaurus series without causing further damage.


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Neji-Saurus' adventures~Episode 1 Motor bike~

The adventures of the mascot "Neji-Saurus" by the ENGINEER INC. now available in English via WebManga! Neji-Saurus and his friends...