This is a Screw Rescue Report from a customer in Ise City, Mie Prefecture, in the Chubu region of Japan.
★Issue Description:
"The screws on my Shimano Stella C2000S became stripped. I didn't know how to remove them and found your company through an online search. I reached out for assistance."
★Work Log:
The customer promptly sent the product to us, and our Screw Rescue Team began the operation immediately. Using tools such as Nejisaurs Mogura Middle DBZ-420 (So called Socket Screw Extractor) with a trick, Extension Bit Holder DR-23, Universal Joint DR-25, GT Drive DZ-70 of uniquely shaped screwdriver grip, and Ratchet Drive DZ-50, a combination of tools was deployed, resulting in a successful rescue π¦.
★Customer Appreciation:
"I believe there are people worldwide facing similar troubles. Personally, I would have been willing to pay for Screw Rescue. Shimano products allow users to disassemble reels themselves, and the manufacturer supplies parts, leading to cases like mine where users attempt disassembly and encounter issues. Shimano's products, such as STELLA, and Daiwa's products like EXIST and SALTIGA, which are high-end reels costing around 100,000 yen, or 660 USD, may prompt desperate searches for services like ours when screws are stripped. Please consider helping those who are facing such challenges. I am truly grateful for your assistance this time π¦."
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