This is a Screw Rescue Report from Fukushima Ward, Osaka City, Japan.
★Issue Description:
The customer reported an issue with their laptop (FUJITSU LIFEBOOK) where the screws on the back panel had come loose. In an attempt to tighten them using a screwdriver, the customer accidentally stripped the screw hole. Unsure of what to do next, they sought guidance on a solution and inquired about a suitable screw removal pliers size.
★Work Log:
Upon examining the photos of the damaged screws, we determined the appropriate Neji-Mogura (So called Socket Screw Extractor). These tools were promptly dispatched to the customer. After receiving the tools, the customer proceeded with the repair themselves.
★Customer Appreciation:
In a delightful follow-up, the customer shared their positive experience: "After trying the Mogura you sent, removing the screw was incredibly easy, and I was able to replace it with a new one. Thank you very much for your assistance." π¦
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