This is a screw-related trouble report from a customer in Minami Ward, Hiroshima City, Japan.
★Issue Description:
"The hex socket of the hexagonal screw (hex socket button bolt) used to secure the bed got stripped and I couldn't remove it. I didn't know how to remove it, so I contacted you."
★Work Log:
Based on the images provided, it was determined that the screw could be removed using the Nejisaurus RX (Part Number: PZ-59), and this solution was proposed to the customer.
★Method and Customer Appreciation
"Today, I purchased the PZ-59 and used it to easily grip and turn the screw, successfully removing it. I also protected the area around the screw with masking tape, so there was no damage to the bed. I'm very grateful for your help. Thank you!" We received this joyful feedback from the customer π¦
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