This is a Screw Rescue Report from a customer in Oita City, Oita Prefecture, Kyushu, Japan.
★Issue Description:
"I tried to remove the screw to move the adjustable shelf of the LIXIL storage shelf (Canor), but the head got stripped and wouldn't turn. I don't know how to remove this screw..."
★Work Log:
After assessing the damage from the screw's photos, we sent an innovative screwdriver grip DZ-70, Neji-saurus Middle Mogura DBZ-420, and Universal Joint DR-25 as a rescue kit. The customer tried the secret technique of the Neji-saurus Mogura on their own...
★Customer Appreciation:
"Thank you for sending amazing tools. I tried them right away, and the screw came off surprisingly easily!!
After my DIY attempt to move the adjustable shelf failed due to the stuck screw, and the remodeling contractor couldn't come anytime soon. Even if they did, there was no guarantee the screw would come off. I was desperate, thinking I might have to break it and accept not using that screw hole anymore. It really, really saved me.
The situation was the worst with tiny countersunk screws attached to the floor and horizontally, and no distance from the wall. Despite that, you sent the perfect tools after seeing the photos, and I keenly realized that consulting with a professional is the best option. Thank you very much for your kind communication." π¦
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